Testimonials
Clients of BM Workshop recognise that Ross and his team go the extra distance to ensure customer satisfaction.
Here’s what they had to say:
"In 1999 I decided to purchase my life-long favourite car, the BMW 635csi. I had heard through a friend that Ross Lamb at BM workshop in Grey Lynn was the man I needed to get decent advice from before I purchased one. I still recall Ross patiently listening and talking to me for 15-20 minutes on what I should expect from purchasing a 635csi (when he should have been probably working on a customer’s car). 8 months later, and after Ross had inspected a few for me, I got my dream 1989 635csi highline. From that day on, Ross has always looked after my BMW’s.
Over the last 9 years Ross has been the consummate professional working on the cars I have owned. I love BMW's – they are part of my life – after my family, they are probably my greatest love. I can be fussy and pedantic, and I always feel assured he shares my perspective. He has vast knowledge on the marque, and is just as passionate about old BMWs as he is new. I trust him implicitly ; the way I look at Ross is I view him almost like a co-owner of my car. I know he cares about my car as much as I do.
I have been thrilled for him that he set up his own business with BM Workshop, Botany. His passion to provide customers with solutions and customer service is second to none. This has now been instilled into his team – they are all champions, like their leader, Ross Lamb."
- Sanjay Somas, Hamilton. (See his vehicle here)
“Ross has looked after my vehicle for about 4 years and I can think of a host of reasons to recommend him to other BMW owners. Firstly, he’s straight up and easy to deal with. He and his guys have exceptional product knowledge and know all the intricacies of BMW systems including electrics, which means their diagnosis is extremely accurate. They also pay keen attention to detail – I’ve never had to take my vehicle back after a service and I appreciate that preventative maintenance is taken into account. Ross will always advise on something he thinks will need attention in the future and he provides a range of options for dealing with it. Finally, I’ve never had to question his charges, which are excellent value for money. But what impresses me most is that Ross and his lads don’t just do a job. They have a genuine and abiding interest in BMWs and are passionate about getting it right. I wouldn’t go anywhere else.”
- Gordon Luke, Bucklands Beach.
"I met Ross in 2005 when he worked for BM Workshop Grey Lynn and I’ve used his services ever since despite his moving to East Tamaki to open the workshop there. I live in Hillsborough but I travel to East Tamaki for my regular 15,000km check and any other maintenance because I value the standard of Ross’ work. He’s a person with whom I can communicate, he always listens and gives helpful advice. I’ve found him to be extremely knowledgeable and I trust him absolutely with my car. In fact, we now have two BMWs in the family and I am looking for a third for my wife, all the result of an excellent working relationship with Ross and his boys."
- Fuzzy Essop, Hillsborough.
"I just wanted to say THANK YOU so much for your wonderful customer service regarding my car repairs. It was the smoothest experience I've ever had when getting car repairs. You took the stress away by telling me what was wrong, approx cost, put me in a loaner car, and even said when it would be fixed! I didn't have to guess at anything! That was so nice! My car was even returned to me clean! So again thank you! ... and we will return and also recommend your shop!"
- Jennifer Hill, Manukau.
